LEGAL

PRIVACY POLICY

This Privacy Policy explains how MOSAIC handles information when you browse the website, contact us or place an order.

Information we collect

We may collect contact details, order and payment-related information, delivery details, customer-service messages, website usage information and marketing preferences.

How information is used

• To process and fulfil orders.
• To provide customer support.
• To operate, secure and improve the website.
• To send marketing messages where permission has been given.
• To meet legal, accounting and fraud-prevention obligations.

Children’s privacy

Purchases, account functions and marketing sign-ups are intended to be completed by a parent, guardian or other adult. The bracelet builder can be used without entering a child’s full name.

Service providers

Information may be shared with service providers that support payments, website hosting, analytics, communications, order fulfilment and delivery. They may use information only for the services they provide to us or as permitted by law.

Retention and security

Information is retained only as long as reasonably necessary for the purposes described above and is protected using reasonable safeguards.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of personal information, or withdraw marketing consent. Use the support details in your order confirmation or the contact method displayed on the website to make a request.