HELP CENTER

RETURNS & REFUNDS

We want every MOSAIC order to arrive in good condition and match what was ordered.

Return requests

To request a return, use the support details included in your order confirmation. Include your order number, the item concerned and the reason for the request.

Eligibility

Items generally need to be unused, unworn and returned with their original packaging. Personalised items, opened sealed products and items damaged through misuse may not be eligible unless required by applicable law.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or incorrect, contact us promptly and provide clear photographs where possible. We will assess the issue and offer the remedy required by applicable consumer law.

Refunds

Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary.

Shipping costs

Return-shipping responsibility depends on the reason for the return and any mandatory rights that apply in the customer’s location.